To ensure food safety, once food products are sold, returns and exchanges are not supported unless there is a quality issue.

If there are quality issues such as external damage or expansion within 24 hours of receiving the product, please email us to indicate “refund” or “exchange ” in email subject, with the order number and photo proof of the actual unopened and unused items to service@donser.com.sg, at the same time, you need to return the purchased items in full to: 

201 Henderson Road
#06-20 & 06-21
APEX @ HENDERSON
Singapore 159545

Once we receive your email with all the necessary information, we will process your request for a return or exchange within 3 working days.

Subjective factors such as personal aesthetics, taste, and preferences are not considered quality issues.

We offer a variety of online payment methods to ensure you can place orders with ease.

• VISA
• MasterCard
• Apple Pay

You may select your preferred payment method at checkout.

2-3 working days once order after submitted order successfully.

’My Account’ page makes it easy to keep track of all your orders. Once you’ve logged in, you’ll see each individual order that you’ve placed with us. Select the one that you want and you’ll be provided with all the details you need about that order. We’ll also send you an email once your order has shipped and is on the way. Once your order is shipped, an email with the tracking ID will be sent to you by Ninja Van/ FedEx.